Great windows, quality installations and smooth execution can only happen because of skilled members that make up a dedicated team. Custom Windows is a locally owned, Houston based business. We are a small business with every member of the team making sure your satisfaction is their goal.
Here are just a few of the team:
Michael Shoemaker, Owner
Custom Windows has been in business since 1978. When the original owner retired, Michael bought the business with the goal of continuing the history of quality products and service that had built the reputation over the years. Since the change in ownership in 2006, the company has continued to grow and expand with new products and services. Michael is involved in most aspects of the business, with a focus on large projects such as plan take-offs for custom homes and remodeling with architects, builders and contractors.
Todd Dimmitt, Field Sales Manager
With over 15 years of window and door industry experience, Todd joined Custom Windows in 2014 and is involved with all homeowner sales and consultation. Todd’s experience allows him to listen to customer’s goals and help craft the best solution for their needs and within their budget.
Key Office Personnel
Keeping things coordinated and running smoothly is critical to any business, but it is especially true for window and door installation projects. Communication, follow-through and keeping customers informed is a crucial part of your satisfaction! Angela and Shari handle a wide range of responsibilities, from coordinating schedules, tracking job progress to managing all accounting for Custom Windows. And if you ever have questions on the status of a project with Custom Windows, Angela or Shari will be ready to help!
Installation Team Leaders
Unlike many window companies that use many third-party installation crews, Custom Windows maintains only two crews. This allows us to control the quality and consistency of every project. And unlike other crews, the team leader for each crew is directly involved in every aspect of the project, from precise production measurements through installation and clean-up.
Jeremy, one of the few AAMA certified installers in all Houston, has been installing with Custom Windows for over a decade and takes customer satisfaction as a personal goal on every project.
Jaime joined Custom Windows in 2014 and, as a professional finish carpenter as well as window and door installation expert, brings the same level of detail and commitment to quality that is required to lead a Custom Windows installation team.
Local Manufacturing Personnel
Custom Windows began as an aluminum window manufacturer in The Heights and still manufactures aluminum windows, storm windows and solar screens in the same facility. But what surprises many customers is that Ella has been the Shop Foreman since 1978 and still opens the shop at 7am each morning. She oversees all local production and manages materials procurement as well as the training and management of the shop staff. Sergio came to Custom Windows 7 years ago and is now the production lead for all aluminum windows.
Custom Windows is proud not only of each team member, but values the dedication and loyalty to customer satisfaction that has made Custom Windows a part of Houston for more than 35 years!