Kathy and I recently contracted with Custom Windows to install vinyl double pane Low-E replacement windows for our home. I would like to share with you our excellent experience.
We had 27 windows replaced on our two story home. We solicited bids from four contractors, all BBB accredited businesses. After evaluating the bids, Custom Windows was chosen based on the following criteria:
Dedicated, experienced installation crews
History (30+ years in business)
From the start, these people were a pleasure to work with. They arrived promptly for the first meeting and took the time to answer all our questions. Their people also provided in depth, detailed responses to our follow up questions during the bid evaluation process. After the contract was signed, Custom Windows kept us informed as to the windows manufacturing progress and the scheduled installation date.
The installation crew was professional, careful, and innovative. One cold rainy day they were able to keep working by installing tarps over the first floor windows to keep the work area dry. My concerns of glass shards getting into our pool were put to rest when they installed a barrier of sheet plastic between the house and the pool. That was impressive.
The windows look fantastic!
I could cite many other examples of the extra efforts Custom Windows took to provide us with a top quality installation, but I’ll simply say Kathy and I will definitely recommend them to our friends. Custom Windows is a class act.