What types of payment methods and financing do you offer?
We accept all major credit cards, cash and checks. We also offer no interest 12-month financing though EnerBank.
At what point in the building process should I choose windows or doors?
Can I send Custom Windows my design blueprints?
Yes! We want to work with your full set of plans to ensure that the schedule, elevations and floor plans all match and that every window and door that you select meets all energy and building codes. Contact our team today!
How much time should I allow for the entire installation process?
Should a member of my household be present during my installation?
How can I prepare my house for replacement windows or doors?
How will the installation affect the surrounding wall? Will I need to repaint?
What happens to my old windows?
Do I have to replace all of my windows at the same time?
Are replacement windows better than new construction windows?
What is the warranty for replacement windows and doors?
Each manufacturer has slight differences in their warranties which we will cover in detail with you – view warranty information.
What is the warranty for new construction windows or doors?
Each manufacturer has slight differences in their warranties which we will cover in detail with you – view warranty information.
Who should I contact regarding a problem or product defect?
Custom Windows is your partner before, during and after installation. We are happy to help with any product question or issue and will coordinate with the manufacturer if that is necessary. Contact us today!